Pumps of various kinds are common in industrial facilities, and any unexpected breakdown usually results in significant production losses. Traditional maintenance and repair services, where service engineers make regular visits to equipment sites, often fail to recognize and prevent problems before they happen. Taikkiso, an authorized pump distributor in Taiwan with a wide customer base, has successfully developed an equipment condition monitoring system to monitor the performance of their pumps in the field remotely and provide preventive maintenance to their customers to eliminate unexpected breakdowns. This system, built on an ADLINK solution, has enabled Taikkiso to create new business models and become a forerunner of digital transformation amongst equipment vendors.